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Handling confrontation in your small business

Conflict is inevitable in life and business. Whether it’s bad news, discipline or enforcing boundaries, you need to know how to handle it.
About this event
Level : Beginner


Thursday, 17 June 2021

WA: 9:00 AM to 10:00 AM (AWST)

NT: 10:30 AM to 11:30 AM (ACST)

QLD: 11:00 AM to 12:00 PM (AEST)

If you’re a business owner, sometimes you need to confront suppliers on late deliveries, staff on poor performance and even clients on their unrealistic expectations. Yet not every business owner is equipped with the personality type or the driving desire to confront people.

Yet this one skill can prevent staff from using you, clients from running all over you and suppliers from taking you for granted. Even though it’s often said that naturally aggressive people make great business owners, it not aggression, but an ability to handle confrontation that really sets apart the business growers from the non-performers.

At the core of confrontation is the need to have difficult conversations. In this webinar you’ll:

learn how to have difficult conversations
build your communication skills
improve your work relationships, teamwork, and business performance
You’ll learn how to identify underlying differences in work styles, goals, and power dynamics and change the way you see conflict from being something to avoid, to being an opportunity.

This workshop is brought to you by Business Station and AusIndustry under the ASBAS Digital Solutions Program


Dante St James is a Community Trainer, Marketing Science Professional, Digital Marketing Associate, Certified Media Planner and Media Buyer with Facebook Australia & New Zealand. He is also the APAC region’s only certified Facebook Blueprint Lead Trainer. He is also a Training Partner for Google’s Digital Springboard, the Australian Government’s BeConnected program and the Australian Cyber Security Centre’s Stay Safe Online program. And as an advisor and trainer for the Commonwealth’s ASBAS Digital Solutions and New Business Assistance with NEIS programs, he works with dozens of businesses in a 1:1 capacity each month.From his base in Darwin, Northern Territory, Dante travels extensively across Australia providing training and support for community organisations, media, small business and regional/rural businesses to enable them to get more out of today’s best digital tools and services.

#conflict #confrontation #assertiveness

Important – Participating businesses must be aware that this information will be provided to the Commonwealth Department of Industry, Science, Energy and Resources for program evaluation and reporting purposes; and businesses may be approached by a representative from the Department to complete a survey on the services provided.

PLEASE NOTE: To register for this event you must be a business (0-19 employees) and provide your ABN.