Managing probation periods

Managing probation periods

When you hire staff, you include a probation period in the contract to ensure that the business is protected in case the new person isn’t actually the right fit.  But how do you manage this?  It’s not appropriate to reach the end of the probation period (3 months, 6...
Keeping your cool online when everyone else is losing it

Keeping your cool online when everyone else is losing it

The most effective way to maintain your composure when it feels like everyone’s out to bring you down, is to remember that they probably aren’t talking about you, they are likely struggling at this stuff themselves and, finally, if they ever met you in person, they’d...
What is unique about your business?

What is unique about your business?

What’s unique about your business isn’t your opening hours, your service offering or your location. In fact, what you think is unique is usually quite common. But it doesn’t take me long to dig down to find what is truly unique about a business. And it’s almost always...